Quality & Freshness Guarantee
Helen Grace Chocolates guarantees the quality of all its products. Our chocolates are made with the finest and freshest ingredients. Great care is taken in the handling and preparation for product shipment. If you are not completely satisfied with this product, we will gladly replace it. Please call (800) 367-4240, and a customer service representative will assist you.
Shipping
We are not responsible for problems occurring during the shipment and delivery of the product to you. Please see Shipping Info for details on how to insure that Helen Grace Chocolates are received by you in the best possible condition.
Warm Weather
Depending on the time of year, limited shipping options will be available. Chocolates are extremely sensitive to temperature, therefore we take every precaution in the processing of orders during the warm weather months (April 15 - Sept. 30). We use cold packs and Styrofoam to help add necessary protection during these months.
Cancellations
Since every effort is made to ship orders within 48 hours of receiving them, it is difficult to cancel an order. If an order status shows “SHIPPED” it cannot be cancelled. If an order status shows “IN PROCESS”, then you can cancel it ONLY by calling a customer service representative at (800) 367-4240.
Missing Products
If your order has a missing item not on backorder, call us ASAP at (800) 367-4240, or e-mail us at pramirez@helengrace.com so we can completely fulfill your order. We will do our best to reply back to you within 24 hours to resolve the matter quickly.
Security & Privacy
Rest assured that your confidential information and transaction information will be secure when you place an online order with Helen Grace Chocolates. We utilize the very latest in encryption software which protects you throughout the ordering process. Since 1944, Helen Grace Chocolates has been committed to making and offering you the finest chocolates in the world. We appreciate your patronage, and therefore will not share or sell customer information. Read Helen Grace Chocolates’ Security & Privacy Policy.
Questions?
Should you have special shipping requirements or questions, please call us toll-free at (800) 367-4240 or e-mail us at pramirez@helengrace.com.
