Security
Helengrace.com uses Secure Sockets Layer (SSL) for transmitting documents via the Internet. SSL works by using a private key to encrypt data that is transferred over the SSL connection.
Microsoft Internet Explorer (versions 3.0 and higher), Netscape Navigator (versions 2.0 and higher), and AOL (versions 3.0 and higher) all support SSL. This encryption makes it virtually impossible for unauthorized parties to intercept or read any information that you send to us while transmitting your order. We do not store credit card numbers, expiration dates, or PIN numbers. Downloading of orders and other information from the website to our Data center is over a DES encrypted VPN tunnel to ensure the integrity of the information.
You can click on the VeriSign logo and perform a search to see detailed information about the security of ordering from helengrace.com. If you're still unsure about shopping online, you can place your order toll-free by phone at 800-367-4240.
Should you have any questions regarding security-related issues, please feel free to contact Helen Grace Chocolates at the toll-free number or e-mail us at pramirez@helengrace.com.
Privacy
Collection of Personal Information
When you use our website, we will automatically collect certain information about your use of our site. This information may be used to analyze our site usage and to improve our marketing efforts and services. When you use our website to place an order, we need to collect information from you. We will ask you to provide your name, mailing address, e-mail address, telephone number and your credit card number. The information collected is used by Helen Grace Chocolates to meet your request and for communication purposes. We may use this information to notify you of special promotions and new product introductions.This information, as well as all other information collected, will not be shared with any third parties except under the circumstances outlined below.
Disclosure of Information
WE will NOT disclose your personal information except under the following circumstances:
- If required by law.
- If deemed necessary by us in order to protect the property and personal safety of us, visitors to our site and third parties.
- To third parties assisting us in processing services requested by you, and for billing and collection purposes.
By using our website and providing us with information, you are consenting to our collection and use of your information described above. You may request to have all of your information removed from our database by contacting our customer service department at (800) 367-4240.
Feedback
If you have any questions or concerns regarding this Privacy Policy, or if you believe this policy has been violated, please notify our customer service department at (800) 367-4240. We value your input and will do everything possible to protect you and your privacy when you use our website.
